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Terms and Conditions

Last updated: [DATE]

These terms and conditions govern your use of [COMPANY NAME]'s services. By using our services, you accept these terms.

1. Definitions

  • **"Service"** - All information, tools, exercises and digital content available via [WEBSITE]
  • **"User/You"** - Person who uses the service
  • **"We/Us"** - [COMPANY NAME]
  • **"Account"** - Your registered user profile
  • **"Subscription"** - Recurring payment for premium services
  • **"Content"** - Text, images, video, audio and other material in the service

2. Acceptance of Terms

By creating an account or using the service, you confirm that:

  • You are at least 16 years old
  • You have read and understood these terms
  • You have read and accepted our privacy policy
  • You consent to be bound by these terms

3. Service Description

We offer digital tools for mental health and well-being, including:

  • Guided exercises (breathing, mindfulness, cognitive restructuring)
  • Interactive modules for stress management
  • Personal statistics and progress tracking
  • Educational material about mental health

**IMPORTANT:** Our services do NOT replace professional care or therapy. For serious mental health issues, contact your healthcare provider or emergency services.

4. Account Registration and Security

When you create an account, you are responsible for:

  • Providing accurate information
  • Keeping login credentials confidential
  • Notifying us immediately of unauthorized use
  • Not sharing your account with others
  • Updating your information when changes occur

We reserve the right to suspend or delete accounts that violate these terms.

5. Subscription and Payment

5.1 Pricing and Billing

Current prices are displayed on our website. All prices include applicable VAT according to Swedish law. Payment is made via [PAYMENT PROVIDER].

5.2 Trial Period

New users receive a 7-day free trial. If you do not cancel before the trial ends, you will be automatically charged according to your chosen subscription.

5.3 Recurring Payment

  • Subscription renews automatically each month/year
  • Payment is charged to your registered payment card
  • You receive a receipt via email after each payment
  • Price changes will be communicated at least 30 days in advance

5.4 Cancellation

  • You can cancel at any time via your account
  • Cancellation takes effect from the next billing date
  • No refund for incomplete periods
  • You retain access to the service until the period expires

5.5 Failed Payments

If payment fails:

  • We will attempt to charge again within 3 days
  • You will receive a reminder via email
  • After 3 failed attempts, your premium account will be suspended
  • You can reactivate by updating your payment method

6. Intellectual Property Rights

All content in the service (text, graphics, logos, icons, audio, video) is owned by [COMPANY NAME] or our licensors and protected by:

  • Copyright law
  • Trademark law
  • International intellectual property agreements

Your License

We grant you a limited, non-exclusive, non-transferable license to:

  • Use the service for personal, non-commercial purposes
  • Download material only for personal use
  • Not copy, distribute or republish our content

7. User Conduct Rules

You may NOT:

  • Use the service for illegal purposes
  • Harass, threaten or harm other users
  • Upload malicious code (viruses, malware)
  • Attempt to gain unauthorized access to systems
  • Manipulate or circumvent security mechanisms
  • Scrape or automatically retrieve data
  • Use the service for commercial purposes without permission
  • Post spam or unwanted marketing material
  • Share violent, pornographic or hateful content
  • Impersonate someone else

8. Disclaimers

8.1 Medical Disclaimer

**IMPORTANT NOTICE:** Our services are NOT:

  • Medical treatment or therapy
  • Replacement for professional care
  • Diagnosis or treatment of diseases
  • Medicine or medical device products

For suicidal thoughts or acute crisis, contact immediately: - **Emergency number:** 112 - **Healthcare advice:** 1177 - **Suicide hotline:** Available in your region - **Crisis support:** National crisis helpline

8.2 Warranty

The service is provided "as is" without warranties of any kind. We do not guarantee that:

  • The service will be error-free or uninterrupted
  • Errors will be corrected
  • The service is free from viruses
  • Results of use will meet your expectations

9. Limitation of Liability

To the extent permitted by law, we are NOT liable for:

  • **Indirect damages** - Lost profits, data loss, goodwill
  • **Consequential damages** - Damages resulting from use of the service
  • **Third-party damages** - Damages caused by other users
  • **Technical problems** - Server errors, network issues, data breaches
  • **Parental responsibility** - For use by minors

Our maximum liability is limited to the amount you paid for the service in the last 12 months.

This limitation does not apply to damages caused by gross negligence or intent.

10. Indemnification

You agree to hold [COMPANY NAME], its owners, employees and partners harmless from:

  • Third-party claims arising from your use
  • Your breach of these terms
  • Your violation of others' rights
  • Content you upload or share

11. Service Termination

11.1 Termination by You

You can close your account at any time by:

  • Going to account settings
  • Selecting "Delete account"
  • Confirming deletion
  • Your data will be deleted within 30 days

11.2 Termination by Us

We may suspend or terminate your account if:

  • You violate these terms
  • You abuse the service
  • Payment fails repeatedly
  • We discontinue the service (30 days notice)
  • Legal requirements force us to

11.3 Consequences

Upon termination:

  • Your access to premium features ceases
  • Your personal data is deleted according to our privacy policy
  • No refund for unused time
  • Certain clauses continue to apply (liability, intellectual property)

12. Changes to Terms

We may change these terms at any time. Material changes:

  • Will be communicated via email 30 days in advance
  • Will be published on the website
  • Require your approval for continued use
  • You may cancel if you do not accept

13. Dispute Resolution

13.1 Negotiation

In case of disputes, we shall first attempt to resolve them amicably through negotiation. Contact [EMAIL].

13.2 Consumer Dispute

As a consumer, you can turn to: **The National Board for Consumer Disputes (ARN)** Box 174 101 23 Stockholm, Sweden Phone: +46 8-508 860 00 Website: www.arn.se

13.3 Court

If negotiation and mediation fail, disputes shall be decided by Swedish courts. Swedish law applies.

14. Force Majeure

We are not responsible for delays or failures due to circumstances beyond our control:

  • Natural disasters
  • War, terrorism
  • Government decisions
  • Strikes, lockouts
  • Fire, flooding
  • Power outages
  • Cyberattacks
  • Third-party provider failures

15. Severability

If any provision of these terms is deemed invalid or unenforceable, it does not affect the validity of the remaining provisions.

16. Entire Agreement

These terms, together with our privacy policy and cookie policy, constitute the entire agreement between you and [COMPANY NAME].

17. Contact Information

For questions about these terms: **[COMPANY NAME]** Org.no: [ORG.NUMBER] Address: [ADDRESS] Email: [EMAIL] Phone: [PHONE]

18. Language

In case of interpretation disputes between different language versions of these terms, the Swedish version shall prevail.