Right of Withdrawal and Refund Policy

1. Right of Withdrawal Under Consumer Law

As a consumer in Sweden, you have a legal 14-day right of withdrawal for distance purchases. This means you can cancel your purchase within 14 days from when the agreement was made.

1.1 Conditions for Right of Withdrawal

• The withdrawal period is 14 days from the contract date
• You do not need to provide any specific reason
• You must notify us in writing (email is sufficient)
• The notification must be sent within the 14-day period

1.2 Loss of Right of Withdrawal for Digital Services

**IMPORTANT:** According to the EU Consumer Rights Directive (2011/83/EU) and Swedish consumer legislation, the right of withdrawal ceases when you start using digital services, provided that:

• You have given your express consent for the service to begin
• You have acknowledged that you understand the right of withdrawal ceases when you start using the service
• We have provided confirmation of your consent

This means that if you actively use our service during the 7-day free trial period, your right of withdrawal may cease when you transition to a paid subscription.

2. Free Trial Period

We offer a 7-day free trial period for new users:

• Full access to all premium features
• No payment required during trial period
• You can cancel anytime during the trial at no cost
• If you cancel during the trial, you will not be charged
• After 7 days, you automatically transition to paid subscription unless you cancel

2.1 How to Cancel Trial Period

1. Log in to your account
2. Go to Account Settings → Subscription
3. Click "Cancel subscription"
4. Confirm cancellation
5. You will receive confirmation via email

3. Refund Policy

3.1 General Principles

Our refund policy follows Swedish consumer legislation:

• **During trial period:** Full right to cancel at no cost
• **After trial period:** Refunds assessed case by case
• **Technical problems:** Refund may be issued if service does not work as promised
• **Misleading information:** If we provided incorrect information about the service

3.2 Refund Exceptions

Refunds will NOT be issued in the following cases:

• You have used the service for all or part of the period you paid for
• You changed your mind after actively using the service
• You no longer need the service for personal reasons
• You have violated our terms of service
• Abuse or illegal use of the service

3.3 Partial Refunds

Partial refunds may be issued in certain cases:

• Technical problems affecting the service for an extended period
• Features promised but not delivered
• Service level not meeting our own specifications

Partial refunds are calculated proportionally based on the time the service was unavailable or substandard.

4. How to Request a Refund

1. **Contact us:** Send email to [EMAIL]
2. **Provide the following:**
3. - Your name and email address linked to the account
4. - Order number or transaction ID
5. - Reason for refund request
6. - Purchase date
7. **We process your request:** You will receive a response within 5 business days
8. **Refund:** If approved, money will be refunded within 14 days to the same payment method used at purchase

5. Refund Methods

Refunds are always issued to the same payment method used at purchase:

• **Credit/Debit Card:** 5-10 business days (depending on your bank)
• **Swish:** 1-3 business days
• **Invoice:** Credit note will be sent
• **PayPal:** 3-5 business days

Please note that processing time may vary depending on your bank's procedures.

6. Subscription Fees and Cancellation

6.1 Cancel Subscription

You can cancel your subscription at any time:

• Log in to your account
• Go to Account Settings → Subscription
• Select "Cancel subscription"
• Confirm your cancellation
• You retain access to the service until the end of the period

6.2 No Pro-Rata Refunds

When you cancel a subscription:

• You retain access to premium features until the end of the period
• No refund for unused time
• Subscription will not automatically renew next period
• You can reactivate subscription at any time

7. Disputes and Complaints

7.1 Contact Us First

We always strive to resolve issues directly with you. Contact [EMAIL] if you have complaints or questions.

7.2 The National Board for Consumer Disputes (ARN)

If we cannot resolve the dispute, you can turn to: **The National Board for Consumer Disputes (ARN)** Box 174 101 23 Stockholm, Sweden Phone: +46 8-508 860 00 Website: www.arn.se ARN is a government agency that reviews disputes between consumers and businesses free of charge.

7.3 EU Online Dispute Resolution Platform

As an EU consumer, you also have the right to use the European Commission's online dispute resolution platform: Website: https://ec.europa.eu/consumers/odr

8. Special Exception Cases

8.1 Fraudulent Transactions

If your payment was made by someone else without your permission:

• Contact us immediately at [EMAIL]
• Also contact your bank to block the card
• We cooperate with your bank to investigate the matter
• Full refund issued if transaction is deemed fraudulent

8.2 Technical Payment Errors

If you have been charged multiple times by mistake or incorrect amount:

• Contact us at [EMAIL] with transaction details
• We investigate the matter within 2 business days
• Incorrect charges refunded immediately

9. Processing Personal Data Upon Refund

Upon refund:

• We retain transaction data for 7 years according to accounting law
• Your account and personal data are processed according to our privacy policy
• You can request deletion of your account after refund
• Financial data is retained according to law

10. Changes to This Policy

We may update this refund policy. Material changes will be communicated via email or on the website at least 30 days before taking effect. Continued use after changes implies acceptance.

11. Contact Information

For questions about refunds or right of withdrawal: **[COMPANY NAME]** Org.no: [ORG.NUMBER] Address: [ADDRESS] Email: [EMAIL] Phone: [PHONE] Customer service is open: Monday-Friday: 09:00-17:00 Email replies within 24 hours on business days